Frequently Asked Questions

DigitalKeys is an online store specializing in genuine software license keys for Windows, Microsoft Office, Antivirus software, and Gaming products. We sell digital product keys that are delivered instantly to your email address.

Yes, 100%. All product keys we sell are genuine retail licenses obtained from authorized distributors. They are not OEM keys, grey-market keys, or second-hand keys. Your activation will show as genuine in Windows Settings or on Microsoft's website.

We serve customers worldwide. Our digital products are delivered via email so there are no geographical restrictions for most products. Some region-specific products (like gift cards) are clearly labeled with their supported regions.

No. All our products are digital — you receive a license key via email. This allows us to keep costs low and delivery instant.

Instantly! Your license key is delivered to your email address within seconds of payment confirmation, 24 hours a day, 7 days a week. If you don't see it within 5 minutes, please check your spam/junk folder.

We accept PayPal, all major credit/debit cards (Visa, Mastercard, American Express), and cryptocurrency (Bitcoin, Ethereum, USDT). All transactions are secured with SSL encryption.

If you made a typo in your email, contact our support team immediately with your order number and we'll update it and resend your key.

First, check your spam/junk folder. If it's not there after 10 minutes, contact our support team with your order number and email address — we'll resolve it immediately.

Go to Settings → System → Activation → Change product key. Enter the 25-character key and click Next → Activate. You need an internet connection. Full step-by-step instructions are included in your email.

This is rare but can happen. Contact our support team with your order number and we'll replace your key immediately, usually within minutes.

Yes! Retail keys are permanent and can be reused for reinstalls on the same PC. Simply re-enter your key during setup.

Unless otherwise stated, each key is for 1 device. Multi-device products (like antivirus for 5 devices) are clearly labeled.

We offer a 30-day money-back guarantee on all products. If your key doesn't work after following our activation guide, we'll replace it immediately or issue a full refund — no questions asked.

Contact our support team via the Contact page with your order number and a description of the issue. We aim to resolve all refund requests within 24 hours.

Contact us before activating your key and we'll do our best to exchange it for the correct product. We cannot refund keys that have already been activated.