💳 Refund Policy

30-Day Money-Back Guarantee

At DigitalKeys, we stand behind every product we sell. If you are not fully satisfied with your purchase, we offer a 30-day money-back guarantee — no questions asked — subject to the conditions below.

Eligible Refund Situations

You are entitled to a full refund under any of the following circumstances:

• ✅ The license key is invalid or does not activate the software
• ✅ The key was already used before you received it
• ✅ The product delivered is different from what you ordered
• ✅ A technical error caused duplicate charges to your account
• ✅ You did not receive your key within 24 hours of purchase

Non-Refundable Situations

The following situations are generally not eligible for a refund:

• ❌ The key was successfully activated and the software is working
• ❌ You changed your mind after activation
• ❌ You purchased the wrong product (we encourage you to contact us first — we'll do our best to help)
• ❌ Compatibility issues due to your hardware or existing software configuration
• ❌ Keys purchased with cryptocurrency (non-refundable by nature)

How to Request a Refund

To start a refund request, please contact us within 30 days of purchase:

1. Email support@digitalkeys.com with subject line: Refund Request — [Order Number]
2. Include your order number, the email used at checkout, and a brief description of the issue
3. Our team will respond within 24 hours
4. If eligible, your refund will be processed within 3–7 business days

Replacement Policy

Before issuing a refund, we always attempt to provide a working replacement key. If you receive an invalid key, please contact us first — we can often resolve the issue immediately at no extra cost to you.

Refund Processing Time

• Credit/Debit Card: 3–7 business days
• PayPal: 1–3 business days
• Mollie: 1–5 business days (varies by method)

Refund timing depends on your bank or payment provider. Processing times are outside our control once the refund is issued.

Contact Us

For refund requests or questions about this policy, reach us at:

• 📧 Email: support@digitalkeys.com
• 💬 Live chat: Available on our Contact page
• ⏰ Response time: Within 24 hours, 7 days a week